Step 2 : Customer then buys Mobi Security plan with Mobile insurance coverage within 7 daysof purchase of Handset .
Step 3 : Invoice is generated for purchase of phone and Mobi Security plan.
Step 4 : Customer registers with complete details within 7 days of purchase to activate the plan
Step 5 : A confirmation SMS will be received by the customer immediately after registration with certificate number.
Step 6 : Policy copy will be available to the customer online within 24 hrs of registration (except on weekends and/or public holidays).
Theft Claims | Accidental /Liquid Damage claims |
---|---|
Claim form duly filled in and Submitted | Claim form duly filled in and Submitted |
Original mobile phone purchase invoice | Original mobile phone purchase invoice |
Original certificate of insurance | Original certificate of insurance |
Claim intimation acknowledgement generated by portal Or Claim intimation letter/email if claim was not intimated through portal |
Claim intimation acknowledgement generated by portal Or Claim intimation letter/email if claim was not intimated through portal |
Copy of complaint letter to the nearest police station with their numbered acknowledgement (e.g. CSR) | 3 Photograph of damaged mobile handset with IMEI number Survey Report in case of claim amount exceeding Rs 20,000 |
Duly acknowledged letter addressed to service provider for deactivating the SIM of lost/stolen mobile phone | Repair estimate letter issued by manufacturers authorized service centre & Repair/Replacement Bill or Invoice |
NEFT letter for settlement of claim with cancelled cheque of insured (letter format downloadable from portal) | Original Bills for repairs/replacement |
Letter of Indemnity | NEFT letter for settlement of claim with cancelled cheque of insured (letter format downloadable from portal) |
1. Mr Amit Bought a phone for INR 45000 from on 1st July 2014 along With Mobi Security
While travelling in a train he was robbed of his phone on 31st Dec 2014. Amit lodges a claim on 1st Jan 2015 on the website. He collects all the required documents i.e. Completed Claim Form, Police Complaint copy (diary report), SIM Block Confirmation, Invoice Copy and Declaration to insurer and sends it to Edelweiss.
On receiving the same Edelweiss estimates the loss and provides approval
2. Mr Swamy bought a Tablet on 1st August 2014 for INR 55000 with Mobi Secirity. On 4th Nov 2014, while climbing down the stairs in his office he bumped into an exit door and his tablet fell down accidentally. There was damage to the screen. He lodged a claim on 6th Nov 2014 (within 48 hours of loss).
On 7th Nov he takes the phone to the Manufacturer Authorized Service centre and provides a repair estimate in the prescribed format to Edelweiss via e-mail.
The repair estimatefor screen replacement due to impact is INR 20000.
On receiving the same Edelweiss estimates the loss and provides approval
3. Ms Divya buys a phone for 25000 on 15th Sept 2014 with Mobi security.
Her car meets with an accident on 25th Feb 2015 in which her phone is completely damaged. She intimates a claim online and goes to an authorized service centre to procure a repair estimate letter on 26th Feb 2015. The service engineer centre fills the Repair estimate form with a remark as Not repairable/ Beyond Repair.
This is a Total Loss Claim.
On receiving the complete claim document, Edelweiss estimates the loss and provides approval
A. YES. If a mobile phone is purchased with Mobi Security and activated Insurance Coverage and later is replace by the manufacturer, within 30 Days from date of Invoice then it shall continue to be covered under the Insurance policy. Subject to the replaced handset is of the same make model, value and not different.
Process to change the details under the policy is as follows:
Insured intimates Edelweiss customer care with Manufacturers confirmation and invoice for the replaced phone and insurance certificate will be endorsed with the new details such as IMEI number. The coverage for the new unit will be valid for the remaining days only.
2. War and war like operations including civil war
3. Nuclear perils or radioactive contamination
4. Any loss or damage resulting from overload, experiments or tests requiring the imposition of abnormal conditions
5. Gradually developing flaws, defects, marring or scratching of insured equipment, wear and tear from normal use or exposure
6. Willful act or willful neglect or gross negligence of the insured
7. Any loss of or damage to any electronic data and/or mobile phone software /operating system, storage media, data/records or similar intangible items unless damage to or loss insured item is covered within terms and conditions of policy
8. Loss or damage caused by electrical or mechanical breakdown; electrical failure or short-circuit
9. Any loss or damage caused by Terrorism & Sabotage perils
10. Loss of or damage to insured equipment which has had its serial number label and/or similar identification labels removed, defaced or altered
11. Theft committed by insured’s family member, domestic servant, employee and/or responsible representative
12. Loss outside territorial limits of India
13. Loss or damage which is covered under supplier, dealer or manufacturer’s warranty
14. Loss due to mysterious disappearance
15. Theft from any car except car of fully enclosed saloon type having at the time all the doors, windows and other openings securely locked and properly fastened.